Cuszoom.com Pool Table Review
While working with a preferred designer in Northern Virginia we ran into an issue with a pool table from cuszoom.com. Normally I would not refer visitors to my web site to a competitor but in this case I feel obligated to provide some education. We are the authorized manufacturer's representative for the Aramith Fusion Pool and Dining Table in Maryland, Virginia, and DC. The Fusion Table has been around for years and is a favorite among designers, architects, and buyers looking to source a table for apartment buildings. The hallmark of the Fusion Table you can read in detail from my previous REVIEW, but in simple terms it has a super modern clean look like nothing else on the market.
While I have a very good relationship with the designer in this case she could not pass up a "Fusion Look Alike" on cuszoom for half the price. She placed the order with them, paid in full via check, then confirmed that the table would be available in 2 to 3 months. As a designer the Pool / Dining table was for a client so her cost basis and delivery time frame was now promised to her client. As the delivery date approached my designer took the time to contact Cuszoom.com to confirm the table would be shipped and presumably set up at the clients location by the promised delivery date. At this point she was informed the table that she bought and paid for months earlier was in fact back ordered for another few months. In a panic she contacted us looking for a way to fill this order under a very tight time frame.
Her first disappointment came as the price of a real steel frame slate top pool table was much higher than what she had budgeted with her client. As there was no other real option at this point she confirmed the order with us for a real Aramith Fusion Pool/Dining Table. When she called cuszoom.com to get a refund there was some confusion. Apparently they could now fill the order ASAP! When my designer friend called me back to apologize and cancel her Fusion Table order as everything was going to move ahead smoothly with cuszoom I was more than a little exasperated. Having never heard of this company with I started digging online. What I found was troubling to say the least. I forwarded the following link to my designer from Complaintsboard.com. To sum it up, cuszoom.com is aparently an Internet Scam. There are dozens of people complaining about false advertising, missed shipping deadlines, a total lack of customer service, and in some cases downright fraud. Cuszoom also has an F rating with the Better Business Bureau stemming from multiple customer complaints. After reading this my designer immediately re-ordered the Fusion table for her client. Weeks later she has yet to receive a refund or even a return call from Cuszoom customer support. This is definitely a case of "if it seams too good to be true it probably is" and reinforces the need to make an effort to seriously research a companies reputation before spending thousands of dollars!